Motel InTown Suites Extended Stay Houston TX - Westchase, USA - www.trivago.co.uk (2024)

The staff's friendly yet professional assistance was gratifying for guests. They liked how the staff especially the managers accommodated all their needs during their stay. They were very helpful all throughout so the guests were able to have a pleasant experience.

Guests were satisfied with the overall quality of the rooms as well as the beds. The queen size beds were clean and comfortable enough. The beds were also made of good quality materials and sufficient in size.

The property's nearness to major establishments such as gas stations, banks, restaurants, and major highways in Houston is very convenient for previous guests. They can easily reach the Chinatown and major transport systems in the area that offers affordable trips.

Aside from some spiders and co*ckroaches that can be found on the bathroom area, guests were also not happy with the overall poor cleanliness. There were moulds on the shower, tub, and sink, while there were also visible stains and some left over toiletries such as soap.

Guests were not satisfied with the defective air-conditioning systems provided at the rooms. These units were making loud noises which were very uncomfortable. Some guests even found some insects on the units which was causing the noise so they were not able to sleep properly during the night.

The stinky smell of cigarette smoke even on non-smoking rooms was very irritating and uncomfortable. The smell seemed to linger in the rooms despite efforts to sanitise so guests were not able to function well inside the rooms due to the strong smell of smoke.